When you stop laughing I can continue. £20….. £20 for them failing to pay all your bills, not letting access your money via ATM’s, not accepting money being transfered into your account, causing your credit file to become effected due to non payments for bills, charging you for not having adequate funds when they did could not update balances, failure for the customer to monitor their cash flow and therefore leave them finically crippled earlier in the month, expecting the customer to personally run to the bank in order to get cash and then spend 2hrs waiting for it.
Then of course you have all the knock on effects. For example, not having food due to money being unavailable, unable to travel due, no petrol could be bought, heating the home could not be granted either, having to payback a months missed rent to the landlord in installments, on top of you usual outgoings, also, last weekend, taking a SO 4 days early leaving you with no money, stranded in a Bus terminal etc etc… I am sure the list goes on and on for each individual linked to this failed bank. The above where just issues that I personally had to endure as a consequence of their failure as a bank.May I add, not once did they offer any compensation over the phone, not once did they actually return a call via “Call back”. Spoke to managers, spoke to staff, sent in letters, nothing, zilch, not even a “sorry”.
How can this Bank justify that? This is one customer and they have allocated a massive £27 Million for compensation. Simple maths and a max of 20,000 customers equates to roughly £1,350 each. So where does all this cash go to. I understand that customers who complain can have 20% of their acknowledged hassles paid up to a titanic maximum of £95! Does big business get a windfall while the average customer yet again gets shit on from a great height? Maybe the bankers at the helm of Ulsterbank get to take that which is not given back to the public as a bonus? Something stinks, really stinks.
Talk about treating people like worthless feeders. How dare you. £95 is all you are worth to them.
Attached for download is their complaint/compensation document required for your application for this pathetic amount.
If you think it will be worth the hassle download, fill them in and send them off. I wouldn’t personally, I am leaving, on a jet plane, dont know when I will be back again. Tell you when…. NEVER!
PS The fee Waiver Period is from 19 June – 19 Sep 2012.
They are still screwing up my account 10 weeks after the first incident… so they will no doubt be charging me for anything they can.
Ulster bank to compensate customers – The Guardian
Ulster Bank redress scheme provokes response – BBC News NI
Bank Chief defends £20 compensation deal – Belfast telegraph
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